Return and Refund Policy

We want you to be completely satisfied with your purchase from Ymanzo Souq. If you are not happy with your order, we offer an easy and transparent return process.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is defective, damaged, or not as described.

  • You received the wrong product.

To be eligible for a return:

  • The product must be unused and in its original packaging.

  • Proof of purchase must be provided.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed through the original payment method or via store credit.

Non-Returnable Items

Certain items such as personal care products, undergarments, or hygiene-related products cannot be returned for safety reasons.

Contact for Returns

To request a return, please email aymanbusiness026@gmail.com